What is covered by the warranty?
Ridea. warrants that the product will be free from defects in workmanship and materials under normal use for one (1) year from the date of receipt of the product at the disposal of the dealer/reseller.
What is not covered by the warranty?
Normal product wear and tear. Improper use, lack of care, mishandling, accident, abuse or other abnormal use or force majeure such as floods and earthquakes. Use of the product as intended. Damage caused by improper or unauthorized repair or maintenance. A product that has been modified. Any product not manufactured by RIDEA.
How to make a warranty claim?
To report a defect, please email our customer service department at [email protected] . Our customer service department is open from 9:00 AM to 5:00 PM Pacific Time, Monday through Friday, to answer any questions you may have.
Warranty and support
Warranty and service conditions
- The possibility of returning the product before the sale (within 14 days).
- Service for the correction of product defects.
- Exchange of products in case of correction of defects is not possible.
- In the event that the service and product exchange is not possible, the money will be returned to your account.
- Warranty claims for product service are processed within 21 days, and this period does not include delivery time.
Warranty terms for goods
The terms of return of pre-sale goods of different categories from the date of sale may vary. See the deadlines below for how much time you have to return the product, depending on the product type.
- Pre-sale goods of general purpose – 14 days.
- Pre-sale goods without batteries – 12 months.
- Pre-sale goods with batteries – 6 months.
- Pre-sale mobile accessories (cables) – 12 months.
- Aftermarket goods – 6 months.
Requirements for the condition of goods
To return the goods, the following conditions must be taken into account, which are valid within 14 days from the moment of the order:
- The product has no signs of use, mechanical damage, including chips, scratches, scuffs, and has not undergone any software changes.
- Product packaging must be free of third-party price tags and stickers.
- The product must be in excellent condition both externally and in the packaging, with all components and a complete package, including labels, factory seals and markings.
When returning pre-sold goods under warranty conditions, it is important to consider the following criteria:
- The product must be free of signs of use and mechanical damage, such as chips, scratches, scuffs, and others.
- The product packaging should not have third-party price tags or stickers on it.
- The product must retain its original appearance, both the product itself and its packaging, with all components such as labels, seals on the device and factory markings.
When returning pre-sale goods that have already been used by the end consumer under warranty:
- No signs of use or mechanical damage
- The product must be clean and free of any impurities such as sand, sulfur, powder, grease, water, soil and others.
- Complete set and original packaging preserved.
To receive free warranty service, it is necessary
- Inform your manager about the need for a guarantee in a timely manner.
- The product should be carefully packed in a box (rolls, packages, etc. are not counted).
- The box with the product must not contain items that you purchased from other suppliers.
- Complete a warranty service form with a list of products and documentation to be returned, and specify the reason for return in detail for each item.
Attention! The names of the products on the form must correspond to the names in the sales document or on the website.
- If the return occurs within 14 days, the shipping cost is paid by the sender, and in the case of warranty service, the shipping cost is covered by the recipient.
