In our company, the possibility of return and exchange is provided within the period agreed with your dealer and does not contradict the legislation of your country.
Please write to our customer service department at support@rіdea-acc.com with your order number.
RIDEA reserves the right to change its exchange and return policy.
Freight refunds are not refundable for simple return and exchange requests. The refund of the freight cost will be charged according to the original payment method of the order.
Goods returned without approval may be returned to sender or a 20% commission will be withheld (at manager’s discretion). Returns and exchanges can only be made for products that remain in new condition. It is important to report any problems with the product immediately upon receipt. It is important to report any problems with the product immediately upon receipt.
All original packaging and accessories must be returned with the product (unless previously approved by customer service) or a 20% refund may be applied.
FREQUENTLY ASKED QUESTIONS
Do I need a Return Authorization (RA) number?
Yes, an Authorization Number (RA) is required to process returns. This number allows us to track the return process and ensure that your request is processed quickly. To obtain a number, contact our customer service department at[email protected].
Our representatives will be happy to assist you in this process and answer all your questions about returning the product.
Can I return my product if it was purchased from a reseller/dealer?
As return policies may vary from one reseller to another, we recommend that you contact the specific dealer you purchased from for details on their return policy.
Do I need to have the original packaging for a return or exchange?
Yes, to return or exchange a mobile accessory, it is recommended to have the original packaging, which will allow us to ensure the proper condition of the product during transportation and storage. In addition, having the original packaging will help us identify the accessory and its serial number to resolve any warranty issues.
I need help choosing a product to buy.
We are here to help you with your choice!
Tell us a little more about your needs and requirements and we will be happy to advise you on the best products. If you need accessories for a specific device or have any specific requirements, please let us know. Leave your questions at [email protected], and our specialists will quickly help you find the best option.
Will I have a tracking number when my order ships?
Necessarily. After ordering, the customer usually immediately receives a message to his e-mail with a tracking number, which will directly broadcast the path of the movement of the goods. If you suddenly did not receive the number within 1-2 days after ordering, contact our support service for help[email protected].
I have an idea for a new product.
The Ridea brand is always open to new suggestions and innovations. If you have an idea for a new product, email it to our development teamу [email protected].
We are always happy for new opportunities and cooperation with specialists who can improve our products and meet even more customer needs.
Leave your contact information so we can contact you.
